Patriot Docks offers an industry-leading craftsmanship warranty on our aluminum frames as well as craftsmanship and pro-rated warranties for many of our other products!
If you have a warranty claim, please fill out the Warranty Claim Form and submit the completed form to in**@pa**********.com.
|
Product |
Residential Freshwater Warranty |
|---|---|
|
Patriot Truss Dock Frame (10800) |
16-Years Limited |
|
Patriot Low Profile Dock Frame (10835) |
16-Years Limited |
|
Aluminum Patriot Decking™ Panel (10957&10977) |
16-Years Prorated |
|
Patriot Poly Deck Panel (10851&10861) |
12-Years Prorated |
|
Patriot Cedar Deck Panel (10870) |
No Warranty |
|
Patriot Dock Jacks |
2-Year Limited |
|
NPD Dock Wheels (Allform) |
2-Year Limited |
|
NPD Dock Floats (Hendren Plastics) |
15-Years Prorated |
Limited: A conditional warranty that meets specific requirements stated in the warranty must be met for a claim to be awarded, and complete kits may not necessarily require replacement.
Prorated: A replacement credit proportional to the age of the product will be awarded for qualifying claims instead of a complete replacement.
Residential: When the purchaser of the product uses the product for personal or household purposes. When the purchaser uses the product for commercial purposes (which includes but is not limited to non-residential, mixed residential, public, or use that results in financial gain), the warranty covers 1 year from the date of purchase. See Prevailing Warranties below.
Fresh water: Non-salt water or brackish water applications cover 1 year from the date of purchase. See prevailing Warranties below.
Purchase date marks the beginning of the term
(NPD) Non-Patriot Docks LLC manufactured products: Manufacturers of parts sold by Patriot Docks have their own warranties not covered by Patriot Docks warranties.
16 YeaR Warranty (LIMITED AND PROrated)
Product covered:
4’x8′ Aluminum Truss Dock Frame (PN10800) – LIMITED
4’x8’ Aluminum Low Profile Dock Frame (PN10835) – LIMITED
Aluminum Patriot Decking™ Panel (PN10957, PN10977) – PRORATED
Patriot Docks, LLC provides a limited 16-Year Warranty for the Aluminum Dock Frame and Aluminum Patriot Decking™ Panel to the original purchaser only when purchased new from an authorized dealer. The Aluminum Dock Frame and Aluminum Patriot Decking™ are not warranted in conjunction with other products not manufactured by Patriot Docks, LLC.
Intended Use
Patriot Aluminum Dock Frames and Aluminum Patriot Decking TM Panel are intended to be assembled and installed as residential, freshwater, stationary, or roll-in piers only and are not intended for any other use. The limited warranty is valid only when used for the intended application and assembled according to instructions. Purchasers should fully inspect each Aluminum Dock Frame and Deck Panel before installing it. The Aluminum Dock Frame and Aluminum Patriot Decking™ Panel are not intended for commercial, brackish, or saltwater applications (see “Floating and Saltwater Prevailing Warranty” at the bottom of this page for more information).
General Handling Restrictions
A warranty claim may be denied if there is evidence of, but not limited to, the following restrictions. The Dock Frame must not be pushed or pulled by a motorized vehicle, manually or electronically winched, moved with decking installed, or if the Dock Frame and Aluminum Patriot Decking™ Panel have been improperly supported, installed, removed, or stored.
Warranty
Providing that the Aluminum Frame and Aluminum Patriot Decking™ Panel are assembled and installed per the instructions supplied, Patriot Docks, LLC warrants that the Aluminum Dock Frame and Aluminum Patriot Decking TM Panel are free from workmanship defects under normal conditions. Warranty does not include damage from negligence, vandalism, acts of God (including all storms), snow loading, floating debris, ice, aquatic animals, falling trees, or improper seasonal installation, improper repairs, removal, storage, or any of the for-mentioned restrictions. Aluminum decking failure does not include scratching or fading of the finish. After a claim has been submitted and reviewed, upon approval, Patriot Docks, LLC will then provide a replacement component(s) for which the claim was approved. The replacement component(s) will be an inspected piece(s) deemed structurally sound and in good working order. Patriot Docks, LLC will not be responsible for any shipping expense associated with replacement parts.
Prorated Term for Patriot Aluminum Decking™ Panels
Patriot Docks, LLC provides a full repair or replacement warranty for Aluminum Patriot Decking™ Panel for the first six years after the purchase date and a limited warranty from seven to sixteen years after the date of purchase. The prorated warranty provides replacement at a percentage discount off the current manufacturer’s suggested retail price (MSRP). Patriot Docks, LLC may repair, replace or provide a full or partial refund at its sole discretion according to the following terms. The claimant must present the defective panels to the authorized dealer from which they were originally purchased along with the original purchase invoice or receipt. The dealer will then submit a warranty claim to Patriot Docks, LLC. If Patriot Docks, LLC certifies that the items are indeed defective, Patriot Docks, LLC will repair, replace or provide a prorated discount on the replacement of the defective Patriot Decking™ panels as follows:
- Year 1: Full Replacement
- Year 2: Full Replacement
- Year 3: Full Replacement
- Year 4: Full Replacement
- Year 5: Full Replacement
- Year 6: Full Replacement
- Year 7: Replacement at 9% of MSRP
- Year 8: Replacement at 18% of MSRP
- Year 9: Replacement at 27% of MSRP
- Year 10: Replacement at 36% of MSRP
- Year 11: Replacement at 45% of MSRP
- Year 12: Replacement at 54% of MSRP
- Year 13: Replacement at 63% of MSRP
- Year 14: Replacement at 72% of MSRP
- Year 15: Replacement at 81% of MSRP
- Year 16: Replacement at 90% of MSRP
2 Year Craftsmanship Warranty
Product covered:
Aluminum Dock Jacks™ (PN10840, PN10825, PN10819, PN10841, PN10844, PN20502)
Patriot Docks, LLC provides a 2-year craftsmanship warranty for Aluminum Dock Jacks™ to the original purchaser only when purchased new from an authorized dealer. The warranty does NOT cover the accessories commonly associated with the Aluminum Dock Jacks™ (i.e. Drop Leg or Axle attachments). Patriot Docks, LLC reserves full discretion in honoring or denying any claim in the event The Aluminum Dock Jack™ is used in conjunction with any other product not manufactured by Patriot Docks, LLC.
Intended Use
Patriot Aluminum Dock Jacks™ are intended to be installed on Patriot Dock, marine products, and Canopy Frames only and are not intended for any other use. These items are designed for residential, freshwater applications only. The limited warranty is valid only when used for the intended application and assembled according to instructions. Purchasers should fully inspect each Aluminum Dock Jack™ before installing. The Aluminum Dock Jacks™ is not intended for brackish or saltwater applications.
Warranty
Providing that the Aluminum Dock Leveler is installed per the instructions supplied, Patriot Docks, LLC warrants that the Aluminum Dock Jacks™ is free from workmanship defects under normal conditions within the first two years from the date of purchase. If a mechanical or structural defect occurs within the first two years from the date of purchase, Patriot Docks, LLC will replace the specific defective component only and does not warrant labor or the cost of labor. Patriot Docks, LLC will not be responsible for any shipping expense associated with replacement parts.
12 Year Pro-Rated Warranty
Product covered:
Poly Deck Board and Poly Deck Panel (PN10850, PN10851, PN10860, PN10861)
Patriot Docks, LLC provides a limited pro-rated warranty for Poly Patriot Decking™ decking panels to the original purchaser only when purchased from an authorized dealer.
Intended Use
Patriot Decking™ panels are intended to be installed on marine docks as decking and are not intended for any other use. The limited warranty is valid only when used for the intended application and assembled according to instructions. Purchasers should fully inspect each Patriot Decking™ panel at the time of delivery and before installation.
Poly Patriot Decking™ Warranty
Providing that the poly dock panels are installed as per the instructions supplied, Patriot Docks, LLC warrants that the poly dock panel will not fail due to normal use. Poly decking failure does not include scratching or fading. Patriot Docks, LLC will not be responsible for any shipping expenses associated with replacement parts.
Prorated Term for Patriot Poly Decking™ Panels
Patriot Docks, LLC provides a full repair or replacement warranty for the first two years after the purchase date and a prorated warranty from two to twelve years after the date of purchase. The prorated warranty provides replacement at a percentage discount off the current manufacturer’s suggested retail price (MSRP). Patriot Docks, LLC may repair, replace or provide a full or partial refund at its sole discretion according to the following terms. The claimant must present the defective panels to the authorized dealer from which they were originally purchased along with the original purchase invoice or receipt. The dealer will then submit a warranty claim to Patriot Docks, LLC. If Patriot Docks, LLC certifies that the items are indeed defective, Patriot Docks, LLC will repair, replace or provide a prorated discount on the replacement of the defective Patriot Decking™ panels as follows:
- Year 1: Full Replacement
- Year 2: Full Replacement
- Year 3: Replacement at 9% of MSRP
- Year 4: Replacement at 18% of MSRP
- Year 5: Replacement at 27% of MSRP
- Year 6: Replacement at 36% of MSRPYear 7: Replacement at 45% of MSRP
- Year 8: Replacement at 54% of MSRP
- Year 9: Replacement at 63% of MSRP
- Year 10: Replacement at 72% of MSRP
- Year 11: Replacement at 81% of MSRP
- Year 12: Replacement at 90% of MSRP
WARRANTY LIMITATIONS FOR ALL WARRANTIES
The successful performance of the Patriot Decking™ panel is dependent upon many factors beyond our control. Therefore, except for such replacement or refund outlined above, Patriot Docks, LLC:
Non-Residential, Floating Structure and Saltwater Prevailing Warranties
Product Covered: All Products
Non-Residential Warranty
Due to factors outside of the manufacturer’s control, any product that is covered by one of the manufacturer’s warranties, that is used for a non-residential application, including but not limited to, use for commercial gain or open public water access, will have the warranty term reduced to 1 year from the date of purchase.
Floating Structure Warranty
Due to factors outside of the manufacturer’s control, any product that is covered by one of the manufacturer’s warranties, if used for a floating application will have the warranty term reduced to 1 year from the date of purchase.
Saltwater Prevailing Warranty
Due to factors outside of the manufacturer’s control, any product that is covered by one of the manufacturer’s warranties, that is not designed for saltwater, will have the warranty term reduced to 1 year from the date of purchase if used in brackish or saltwater conditions.
Warranty Claim Form
CLICK HERE to download our warranty claim form so that you can mail it to us at in**@pa**********.com
Patriot Docks only accepts returns through retail partners and all returns must be requested through the retailer from whom you purchased your Patriot products. Please contact your retailer directly for initiating all returns.
The retailer will communicate with you directly about the specific steps you need to take to process your return and refund based on the terms of the transaction. Terms and conditions for returns are different from one retail partner to another, but generally, we follow several steps when return requests are made.
Generally, an RMA request will be made, and an RMA number will be provided to you or the retailer. Then the customer will coordinate with Patriot Docks and the retailer to organize the tags and timing of the return shipment based on whether the return is sent in a box or on a pallet.
Returns are only accepted when the product is in new condition, and the return is initiated by the customer within a 15-day window from the time of delivery receipt. In situations where orders were damaged in shipment, parts were missing, or there is a manufacturer’s defect, please do not initiate a return. Rather, in the case of damaged, missing, or defective items, please reach out directly to us so we can help solve the problem directly.
Shipping costs associated with the return will be the responsibility of the customer unless specified differently under the terms of the retailer. USPS may not be used for returns coming back to our warehouse, but only FedEx and UPS are valid carriers for returns.
Refunds will not be issued until after the safe receipt of the products and a 15% restocking fee applies to all returns. Return requirements for LTL are handled on a case-by-case basis and palletizing orders will be required of customers returning docks on a pallet after the order has been received.
Some customers prefer to order small units as samples prior to ordering an entire dock. Processing returns are made easy if like-new products are not going to work for your situation. Patriot Docks strives to work with customers if outstanding issues arise as we stand by our products and aim for full customer satisfaction.
