Patriot Docks ship dock kits and parts right to your door. We will send you the disassembled dock, you put it together. The process of receiving your dock or parts varies depending on the type of order and your location. We have streamlined the process to save you lots of money, allowing you to order a dock anywhere, and avoiding the need for labor costs or installation markups.
Dock Packages and other Freight
After placing an order for a dock package, your order will be processed, palletized, and shipped. Since freight shipments are different from typical box shipments there are some nuances and instructions that will help you be ready for your dock and choose the best shipping address. All dock packages and some other large orders are sent on a shrink-wrapped pallet to either a commercial or residential address. When the dock leaves our facility, a tracking email is sent to the retailer you purchased the dock from. Many carriers have an estimated delivery date for you to plan for when the dock is estimated to arrive in addition to updates in transit. The trucker calls ahead for residential deliveries to give exact details of the delivery and plans can be made according to the conversation with the trucker. Typically deliveries are made on a semi-truck so it is best to choose a residential shipping address where there are no weight restrictions, weight limits, or complications with access. Some residential addresses will require the customer to meet the trucker where the semi-truck can be parked. Access to some residences will be restricted by delivering terminals due to road limitations and address changes and extra services must be arranged prior to shipping. Unless other prior arrangements are made, the customer will need to be present to inspect for damage and unload the contents of the pallet by hand. Any damage observed must be noted on the paperwork and if the shipment is mostly damaged, the shipment should be rejected. The oversized pallets do not fit on the truck’s lift gate, so the easiest method for unloading is to cut the shrink wrap, and unload the contents in pieces. This is typically a 5-15 minute process, with about 10-25 parts, and the heaviest part is 45 pounds. Shipments can also be picked up at the delivery terminal if the customer wishes to do so. Receiving shipments requires general safety precautions like using safety gloves and a safety utility knife.
Smaller Orders and other Parcel
Orders for smaller parts and accessories will be shipped via Fedex or a similar ground carrier. Many orders for parts and accessories do not require a pallet or freight shipment. Rather, many orders will be shipped in a box or multiple boxes. Most customers are more familiar with Fedex parcel shipments. After the order is processed and shipped, you will receive tracking for updates and estimated delivery time from the retailer. Delivery is made without a signature or consignee needing to be present. Infrequently there are delays in transit time or boxes will arrive at different times, but the shipper’s customer service team will provide any information required beyond what the tracking will show. The shipping address you use to place your order will not require a person to be present to sign for the box(es).
Shipping arrangements are made through retailers, but in some situations, customers can save on shipping and pick up at our warehouse in Harris, MN. Refer to the policies of the retailer or reach out to one of our dock professionals to see if your order qualifies or reach out to one of our dock professionals to inquire about this option. Pickups are scheduled on a case by case basis according to our limited pickup appointment schedule.
The turnaround time for docks depends on the availability of the order, the time of year, and the shipping address on your order. In stock items usually ship between 1-10 business days of handling time and 1-10 days of transit time. Spring is the busy season for shipping docks. While we aim to ship out orders as quickly as possible, orders in the spring generally take longer than orders in the fall or winter. Transit times are affected by location, so the farther and more remote your shipping address, the longer the transit time can be. Smaller orders are shipped via typical Fedex Ground service with generally a 1-5 business day handling time and 1-5 day transit time. Orders placed in the busy season or out of stock items can take longer, and wait times vary. Since we love to work with people on a case by case basis, feel free to reach out to see if we can meet your unique time constraints.