Patriot Docks offers an industry-leading limited lifetime craftsmanship warranty on our aluminum frames as well as craftsmanship and pro-rated warranties for many of our other products!
If you have a warranty claim, please fill out the Warranty Claim Form and submit the completed form to info@patriotdocks.com.
Limited Lifetime Warranty
Product covered: 4’x8′ Aluminum Dock Frame (PN10800)
US Dock and Canopy, LLC provides a limited lifetime warranty for the Aluminum Dock Frame to the original purchaser only when purchased new from an authorized dealer. The Aluminum Dock Frame is not warranted in conjunction with other products not manufactured by US Dock and Canopy, LLC.
Intended Use
Patriot Aluminum Dock Frames are intended to be assembled and installed as residential, freshwater stationary, or roll-in piers only and are not intended for any other use. The limited warranty is valid only when used for the intended application. Purchasers should fully inspect each Aluminum Dock Frame before installing it. The Aluminum Dock Frame is not intended for commercial, floating, brackish, or saltwater applications (please see “Floating and Saltwater Prevailing Warranty” at the bottom of this page for more information).
General Handling Restrictions
A warranty claim may be denied if there is evidence of, but not limited to, the following restrictions. The Dock Frame must not be pushed or pulled by a motorized vehicle, manually or electronically winched, moved with decking installed, or if the Dock Frame has been improperly supported, installed, removed, or stored.
Warranty
Providing that the Aluminum Frame is assembled and installed per the instructions supplied, US Dock and Canopy, LLC warrants that the Aluminum Dock Frame is free from workmanship defects under normal conditions. Warranty does not include damage from negligence, vandalism, acts of God (including all storms), snow loading or improper seasonal installation, removal, storage, or any of the for-mentioned restrictions. After a claim has been submitted and reviewed, upon approval, US Dock and Canopy, LLC will then provide a replacement component(s) for which the claim was approved. The replacement component(s) will be an inspected piece(s) deemed structurally sound and in good working order. US Dock and Canopy, LLC will not be responsible for any shipping expense associated with replacement parts.
Warranty Limitations
The successful performance of the Aluminum Dock Frame is dependent upon many factors beyond our control. Therefore, except for such replacement or refund outlined above, US Dock and Canopy, LLC:
2 Year Craftsmanship Warranty
Product covered: Aluminum Dock Jack (PN10840, PN10825, PN10819, PN10841, PN10844)
US Dock and Canopy, LLC provides a 2-year craftsmanship warranty for Aluminum Dock Jacks to the original purchaser only when purchased new from an authorized dealer. The warranty does NOT cover the accessories commonly associated with the Aluminum Dock Jack (i.e. Drop Leg or Axle attachments). US Dock and Canopy, LLC reserves full discretion in honoring or denying any claim in the event The Aluminum Dock Jack is used in conjunction with any other product not manufactured by US Dock and Canopy, LLC.
Intended Use
Patriot Aluminum Dock Jacks are intended to be installed on Patriot Dock, Boat Lift, and Canopy Frames only and are not intended for any other use. These items are designed for residential, freshwater applications only. The limited warranty is valid only when used for the intended application. Purchasers should fully inspect each Aluminum Dock Jack before installing. The Aluminum Dock Jack is not intended for brackish or saltwater applications.
Warranty
Providing that the Aluminum Dock Jack is installed per the instructions supplied, US Dock and Canopy, LLC warrants that the Aluminum Dock Jack is free from workmanship defects under normal conditions within the first two years from the date of purchase. If a mechanical or structural defect occurs within the first two years from the date of purchase, US Dock and Canopy, LLC will replace the specific defective component only and does not warrant labor or the cost of labor. US Dock and Canopy, LLC will not be responsible for any shipping expense associated with replacement parts.
Warranty Limitations
The successful performance of the Aluminum Dock Jack is dependent upon many factors beyond our control. Therefore, except for such replacement or refund outlined above, US Dock and Canopy, LLC:
15 Year Pro-Rated Warranty
Product covered: Aluminum Deck Panel (PN10957, PN10967)
US Dock and Canopy, LLC provides a limited warranty for aluminum Patriot Decking™ decking panels to the original purchaser only when purchased from an authorized dealer.
Intended Use
Patriot Decking™ panels are intended to be installed on marine docks as decking and are not intended for any other use. The limited warranty is valid only when used for the intended application. Decking must be installed to comply with the manufacturer’s minimum specifications to meet warranty requirements. Purchasers should fully inspect each Patriot Decking™ panel at the time of delivery and before installation.
Aluminum Patriot Decking™ Warranty
Providing that the aluminum dock panels are installed as per the instructions supplied and meet the manufacturer’s minimum requirements, US Dock and Canopy, LLC warrants that the aluminum dock panel will not fail due to normal use. Aluminum decking failure does not include scratching or fading of the finish. US Dock and Canopy, LLC will not be responsible for any shipping expenses associated with replacement parts.
Term
US Dock and Canopy, LLC provides a full repair or replacement warranty for the first two years after the purchase date and a limited warranty from two to fifteen years after the date of purchase. The limited warranty provides replacement at a percentage discount off the current manufacturer’s suggested retail price (MSRP). US Dock and Canopy, LLC may repair, replace or provide a full or partial refund at its sole discretion according to the following terms. The claimant must present the defective panels to the authorized dealer from which they were originally purchased along with the original purchase invoice or receipt. The dealer will then submit a warranty claim to US Dock and Canopy, LLC . If US Dock and Canopy, LLC certifies that the items are indeed defective, US Dock and Canopy, LLC will repair, replace or provide a prorated discount on the replacement of the defective Patriot Decking™ panels as follows:
Warranty Limitations
The successful performance of the Patriot Decking™ panel is dependent upon many factors beyond our control. Therefore, except for such replacement or refund outlined above, US Dock and Canopy, LLC:
12 Year Pro-Rated Warranty
Product covered: Poly Deck Board and Poly Deck Panel (PN10850, PN10851)
US Dock and Canopy, LLC provides a limited pro-rated warranty for poly Patriot Decking™ decking panels to the original purchaser only when purchased from an authorized dealer.
Intended Use
Patriot Decking™ panels are intended to be installed on marine docks as decking and are not intended for any other use. The limited warranty is valid only when used for the intended application. Purchasers should fully inspect each Patriot Decking™ panel at the time of delivery and before installation.
Plastic Patriot Decking™ Warranty
Providing that the poly dock panels are installed as per the instructions supplied, US Dock and Canopy, LLC warrants that the poly dock panel will not fail due to normal use. Poly decking failure does not include scratching or fading. US Dock and Canopy, LLC will not be responsible for any shipping expenses associated with replacement parts.
Term
US Dock and Canopy, LLC provides a full repair or replacement warranty for the first two years after the purchase date and a prorated warranty from two to twelve years after the date of purchase. The prorated warranty provides replacement at a percentage discount off the current manufacturer’s suggested retail price (MSRP). US Dock and Canopy, LLC may repair, replace or provide a full or partial refund at its sole discretion according to the following terms. The claimant must present the defective panels to the authorized dealer from which they were originally purchased along with the original purchase invoice or receipt. The dealer will then submit a warranty claim to US Dock and Canopy, LLC. If US Dock and Canopy, LLC certifies that the items are indeed defective, US Dock and Canopy, LLC will repair, replace or provide a prorated discount on the replacement of the defective Patriot Decking™ panels as follows:
Warranty Limitations
The successful performance of the Patriot Decking™ panel is dependent upon many factors beyond our control. Therefore, except for such replacement or refund outlined above, US Dock and Canopy, LLC:
Non-Residential, Floating Structure and Saltwater Prevailing Warranties
Product Covered: Aluminum Truss Frame (PN10800)
Non-Residential Warranty
Due to factors outside of the manufacturer’s control, any product that is covered by one of the manufacturer’s warranties, that is used for a non-residential application, including but not limited to, use for commercial gain or open public water access, will have the warranty term reduced to 1 year from the date of purchase.
Floating Structure Warranty
Due to factors outside of the manufacturer’s control, any product that is covered by one of the manufacturer’s warranties, if used for a floating application will have the warranty term reduced to 1 year from the date of purchase.
Saltwater Prevailing Warranty
Due to factors outside of the manufacturer’s control, any product that is covered by one of the manufacturer’s warranties, that is not designed for saltwater, will have the warranty term reduced to 1 year from the date of purchase if used in brackish or saltwater conditions.
Warranty Claim Form
CLICK HERE to download our warranty claim form so that you can mail it to us at info@patriotdocks.com
Patriot Docks only accepts returns through retail partners and all returns must be requested through the retailer from whom you purchased your Patriot products. Please contact your retailer directly for initiating all returns.
The retailer will communicate with you directly about the specific steps you need to take to process your return and refund based on the terms of the transaction. Terms and conditions for returns are different from one retail partner to another, but generally, we follow several steps when return requests are made.
Generally, an RMA request will be made, and an RMA number will be provided to you or the retailer. Then the customer will coordinate with Patriot Docks and the retailer to organize the tags and timing of the return shipment based on whether the return is sent in a box or on a pallet.
Returns are only accepted when the product is in new condition, and the return is initiated by the customer within a 15-day window from the time of delivery receipt. In situations where orders were damaged in shipment, parts were missing, or there is a manufacturer’s defect, please do not initiate a return. Rather, in the case of damaged, missing, or defective items, please reach out directly to us so we can help solve the problem directly.
Shipping costs associated with the return will be the responsibility of the customer unless specified differently under the terms of the retailer. USPS may not be used for returns coming back to our warehouse, but only FedEx and UPS are valid carriers for returns.
Refunds will not be issued until after the safe receipt of the products and a 15% restocking fee applies to all returns. Return requirements for LTL are handled on a case-by-case basis and palletizing orders will be required of customers returning docks on a pallet after the order has been received.
Some customers prefer to order small units as samples prior to ordering an entire dock. Processing returns are made easy if like-new products are not going to work for your situation. Patriot Docks strives to work with customers if outstanding issues arise as we stand by our products and aim for full customer satisfaction.
